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Access Statement

At Peterstone Court, we aim to ensure that all of our guests have comfortable facilities and are made to feel welcome. We have developed this access statement to address some of the more common issues that disabled people face.
The access statement is intended to provide additional information for all guests who wish to attend the hotel or use its facilities.

History

Peterstone Court is independently owned and is part of three establishments within the ‘Taste Inn Wales Group’. It has 12 en suite bedrooms, (8 in the main house, 4 in the stable block, and a cottage which sleeps up to 6 guests) with a 2 rosette restaurant, bar and leisure suite. The leisure suite includes an outside leisure pool, sauna, Jacuzzi and a full gym. The bedrooms are situated on two floors within both the hotel and stables.

Prior to your Arrival

You can contact us via telephone, email, fax and post.
The nearest bus stop is situated 5 minutes from the Hotel on the main A40 road.
The nearest train station is Abergavenny which is approximately 30 minutes from the hotel.
There are local taxi firms, which we can provide you with details of or book on your behalf if travelling from abroad. We recommend Serge’s Taxi on 07783 316 523
You will also find a location map on our website.
An area map is also available on request at Reception.

Arrival and Car Parking Facilities

There is a private Car Park located at the Hotel free of charge to guests
We do ask that customers park sensibly allowing other cars to pass.
The car park surface is tarmac.
We are happy to offer assistance with your luggage.

Main Entrance and Reception

The Main Entrance leads to Reception, Bar, Restaurant.
There is just 1 step at the main entrance and a ramp is available. The entrance, passageway and bar has wooden flooring with recessed rugs.

Public Areas

Our upstairs corridors are well lit and carpeted.
The Bar has wooden flooring throughout.
The Restaurant also has wooden flooring throughout. The Library has wooden flooring with rugs and the Conservatory has non-slip tiled flooring.
There are two doors leading to the Restaurant with two fire exits.
There is one door leading into the Bar area.
There are toilets situated on the Ground Floor with 2 entry doors.
The fire alarm system is a siren and does not have flashing lights. Assistance will be given in the unlikely event of an evacuation.

Our Restaurant and Lounge Bar

Moveable seating throughout
Chairs with and without arms and bar stools
There is background music in the Restaurant and Bar area
Full Waiter service is provided in the restaurant and on request in the Bar
Well lit and airy Restaurant, Bar and Lounge Areas.
The lounge and library is made up of armed chairs, sofas and coffee tables

Bedrooms

All bedrooms in the main house are either on the 1st or 2nd floors and are accessible by stairs.
The rooms in our stable block can be reached on one level from the rear car parking area. Theses rooms are split-level with the bathrooms on the ground floor and bedrooms upstairs.
All rooms have showers, some have bath with shower over.
Non slip bath mats in bathrooms are made available on request.

Additional Notes

As a 5 Star AA Quality Restaurant with Rooms, we are committed to providing a high level of customer service. Whilst the physical limitations of the existing building may impose some constraints on what we are able to do, we fully intend where possible to comply with current regulations and good practice. We have tried to make all the ground floor of the hotel as wheelchair accessible as possible.
The nature and grading of the building means it is impossible to allow wheelchair access to bedrooms without the use of stairs.
Peterstone Court aims to ensure that all employees, guests and others are treated equally and according to their needs. Staff training in Disability Awareness is part of the staff development programme, in compliance with the Disability Discrimination Act 1995.
We would like to request that anyone with special needs or disabilities contact us prior to arrival in order that we may assist them if they have any specific requirements.

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